Payment, Shipping and Delivery Period
You can pay comfortably, by Direct Bank Transfer, Credit/Debit Card or PayPal. Credit Card payment may be chosen without prior registration with a billing system.
You benefit from a simple and secure payment via Credit Card or PayPal: Once you have placed and paid for your order, your shipment is processed immediately (except for upfront payment as the transfer takes at least one working day to be confirmed).
We ship Mondays to Thursdays but may choose to wait until the next Monday, should adverse weather conditions or other factors such as postal or other strikes make a possible delay likely.
What happens if Extraplant cannot deliver a particular plant but I have already paid for it?
Extraplant tries to stock all of the plants marked "Available" in the shop. As our plants come from nurseries all over the world, most of which are outdoor farms, they are subject to seasonal variations in growth rate. This means, sometimes, a plant may not be available, especially if it is a rare variety. Since our plants are shipped directly by the wholesaler, where they arrive the night prior to shipping, we cannot always guarantee to fill each order completely.
In that case, the wholesaler notifies us and we refund the difference. The amount is re-credited to the account, credit card or PayPal balance:
Higher shipping charges will not be applied or deducted from the refund!
Standard shipping charge Germany
Orders under €18: €12,95
Orders from €18 to €70: €9,95
Orders from €70: Free
Delivery Period Germany
Normal delivery is four to seven working days after payment is received. As storing live goods is only possible for a short time, delivery of certain (mainly rare) plants may take longer than expected. You can see this in each product's description page.
Standard shipping charge EU
DHL parcel, including packing, bubble-wrap and heatpack.
Delivery Period Europe
Normal delivery is four to six working days after payment is received. As storing live goods is only possible for a short time, delivery of certain (mainly rare) plants may take longer than expected. You can see this in each product's description page.
Charges are as follows:
Great Britain €18,95
Greece €149,95 (*)
Czek Republik €25,95
(*) Shipping to Greece is through TNT only. This incurs a higher cost but ensures guaranteed delivery within 27 hrs.
This is how we ship during the summer months:
All plants are wrapped into plasic bags and bubble-wrap. Everything is put into a cardboard box, sealed immediately and dispatched.
This is how we ship during the winter months:
Instead of a cardboard box, we use polystyren containers. First, we place a heat pack in the box to avoid frost damage during transport. The plants are wrapped into plasic bags and bubble-wrap.
While we try to minimize the use of pesticides on our plants we cannot always completely avoid it. Invertebrates, in particular shrimp, are susceptible to being harmed or even die in the presence of these chemicals so we advise that you water your plants prior to planting in plenty of water for about three days with regular water changes. This precaution is not necessary with fish but may be advisable should you want to be 100% on the safe side. Thank you!